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Quality Mediation Sven-Jan Neuhaus

QUALITY MEDIATION

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When use mediation? – examples


How mediation works? – process


What is available? – portfolio


Privacy & data protection


Why mediation? – advantages


Who is the host? – mediator


What is next? – contact

When is Quality Mediation appropriate?

Quality Mediation Sven-Jan Neuhaus Top 10 examples of situations in which quality mediation can lead to a good solution (1 to 5): Conflicts in a project More than every tenth projects fail. Quality mediation is a viable means of turning things around in a project that is in trouble. Especially since communication conflicts cause by far the most problems in projects, for which the method is ideally suited. In addition to methodological competence, quality mediation had wide project experience in order to uncover possibilities through mediation to lead projects back on the road to success. Separation (company or family) When relationships end, whether amicably or in dispute, challenges and tasks arise that still have to be solved together before everyone can go their own way. The emotional and financial costs of these are directly related to the degree of cooperation between those involved. Quality mediation can show ways, possibilities and solutions to find an optimal solution under these circumstances. Incidentally, quality mediation can be used very well both in the private area, for example in the case of divorce, and in the business environment, for example in the case of terminations. Supplier management Key strategic factors for long-term success are stable and robust relationships with suppliers on the one hand and with customers on the other. Such relationships are regularly subjected to stress. Whether delivery delay, quality deficits or cost and price differences; the failure of such business relationships can have various reasons. Quality mediation is a tried-and-tested tool for stabilizing supplier relationships and eliminating conflicts over the long term. Neighborhood It is very unlikely that disagreements in the neighborhood will resolve themselves. Dodging is virtually impossible and even an unfair or one-sided resolution is of no benefit to anyone in the long run. Quality mediation is therefore the method of choice here, because it is about common interests and finding acceptable possible solutions. contracts The cause of disputes often lies in contracts. There you will find positions that, in combination with the written form, nurture the danger that one assumes that one's own claim is clear and that extreme positions can be enforced. Quality mediation helps to find out which different interpretations of the contract exist, which interests are behind the positions and whether there are common agreement options. Arrange your first informational meeting at sn@svenjanneuhaus.de Quality Mediation Sven-Jan Neuhaus Top 10 examples of situations in which quality mediation can lead to a good solution (6 to 10): Inheritance The distribution of an inheritance has many facets. Be it a strong emotional component, existential decisions or perceived injustices. This can be solved with the help of quality mediation. A flexible and sensitive approach with induced communication can be used to gain clarity about the possibilities and concerns of those involved. Conflicts in change management Faster and faster innovation cycles mean that companies are constantly forced to change. This causes unforeseen and mostly unclear conflicts to flare up between people, departments or companies. Quality mediation brings in practical expertise and the necessary training in order to bring those involved into exchange in a structured manner. Company succession With the transfer of responsibility, conflicts often arise that need to be resolved. This is where Quality Mediation can help to research interests in areas such as status, politics, financials and relationships. Disputes in the club If an association changes, this can lead to distribution, power or value conflicts. Without professional support, the whole club often falters. Quality mediation can be used to avert this or limit the damage. The prevailing conflicts are uncovered with the necessary patience, sufficient sensitivity and by means of a clear process and possible solutions are researched. Strategic Conflicting Arguments for completely different strategic orientations can have a right to exist. Quality mediation is a proven way to overcome the stalemate that arises. The interests behind the positions for the different strategic orientations are explored and any existing intersections for possible solutions are identified. These are just a few examples. Quality mediation is a method that uses process control to identify and accompany conflicts at the human and problem level. Arrange your first informational meeting at sn@svenjanneuhaus.de
Quality Mediation Sven-Jan Neuhaus Top 10 examples of situations in which quality mediation can lead to a good solution (1 to 5): Conflicts in a project More than every tenth projects fail. Quality mediation is a viable means of turning things around in a project that is in trouble. Especially since communication conflicts cause by far the most problems in projects, for which the method is ideally suited. In addition to methodological competence, quality mediation had wide project experience in order to uncover possibilities through mediation to lead projects back on the road to success. Separation (company or family) When relationships end, whether amicably or in dispute, challenges and tasks arise that still have to be solved together before everyone can go their own way. The emotional and financial costs of these are directly related to the degree of cooperation between those involved. Quality mediation can show ways, possibilities and solutions to find an optimal solution under these circumstances. Incidentally, quality mediation can be used very well both in the private area, for example in the case of divorce, and in the business environment, for example in the case of terminations. Supplier management Key strategic factors for long-term success are stable and robust relationships with suppliers on the one hand and with customers on the other. Such relationships are regularly subjected to stress. Whether delivery delay, quality deficits or cost and price differences; the failure of such business relationships can have various reasons. Quality mediation is a tried-and-tested tool for stabilizing supplier relationships and eliminating conflicts over the long term. Neighborhood It is very unlikely that disagreements in the neighborhood will resolve themselves. Dodging is virtually impossible and even an unfair or one-sided resolution is of no benefit to anyone in the long run. Quality mediation is therefore the method of choice here, because it is about common interests and finding acceptable possible solutions. contracts The cause of disputes often lies in contracts. There you will find positions that, in combination with the written form, nurture the danger that one assumes that one's own claim is clear and that extreme positions can be enforced. Quality mediation helps to find out which different interpretations of the contract exist, which interests are behind the positions and whether there are common agreement options. Arrange your first informational meeting at sn@svenjanneuhaus.de Quality Mediation Sven-Jan Neuhaus Top 10 examples of situations in which quality mediation can lead to a good solution (6 to 10): Inheritance The distribution of an inheritance has many facets. Be it a strong emotional component, existential decisions or perceived injustices. This can be solved with the help of quality mediation. A flexible and sensitive approach with induced communication can be used to gain clarity about the possibilities and concerns of those involved. Conflicts in change management Faster and faster innovation cycles mean that companies are constantly forced to change. This causes unforeseen and mostly unclear conflicts to flare up between people, departments or companies. Quality mediation brings in practical expertise and the necessary training in order to bring those involved into exchange in a structured manner. Company succession With the transfer of responsibility, conflicts often arise that need to be resolved. This is where Quality Mediation can help to research interests in areas such as status, politics, financials and relationships. Disputes in the club If an association changes, this can lead to distribution, power or value conflicts. Without professional support, the whole club often falters. Quality mediation can be used to avert this or limit the damage. The prevailing conflicts are uncovered with the necessary patience, sufficient sensitivity and by means of a clear process and possible solutions are researched. Strategic Conflicting Arguments for completely different strategic orientations can have a right to exist. Quality mediation is a proven way to overcome the stalemate that arises. The interests behind the positions for the different strategic orientations are explored and any existing intersections for possible solutions are identified. These are just a few examples. Quality mediation is a method that uses process control to identify and accompany conflicts at the human and problem level. Arrange your first informational meeting at sn@svenjanneuhaus.de

What are the advantages of Quality Mediation?


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Quality Mediation Sven-Jan Neuhaus 6 Advantages of Quality Mediation Time The parties determine the speed of the mediation - usually a few days are enough to get a result. Communication During mediation, the parties have a say and can listen to each other. Control Every decision you are involved in is also made by yourself. Activity The mediation follows a clear structure. This calls for the participation of the parties. Cost-benefit Compared to other arbitration methods, mediation is leading. Even if this is only a first step. Added value Mediation uncovers potential - always with the aim of achieving a good result. Arrange your first informational meeting at sn@svenjanneuhaus.de

What is the process of Quality Mediation?

Quality Mediation Sven- Jan Neuhaus This process forms the framework in which quality mediation will take place: Step 1 - preliminary clarification The framework conditions are agreed: when and where does the mediation take place? Who participates? What is the reason for the mediation? This coordination takes place in advance, the mediator collects information from and actively distributes information to the parties. Step 2 - Inventory What has happened so far is described: What was the timeline? What important events brought you here? The perspective of each party is taken into account and heard. Step 3 - Interests Now research is being conducted into what is important to the parties: What is their motivation? What is the background to their positions? What is particularly important to them? The more precise the interests, the clearer the possible potential. Step 4 - Solutions Solution scenarios are sought and evaluated: What are possible solutions? What is possible for all parties? What is realistic? This step takes place in two sections: First, solutions are sought and then evaluated. Step 5 - Closing After the mediation is finished, Quality Mediation will create a process documentation. In addition, possible follow-up appointments are agreed and if a contract is concluded by the parties, Quality Mediation can provide support The process is based on the Munich training as a business mediator by Eidenmüller, Hacke, Fries

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Who is the mediator from Quality Mediation?

Geduldig

Patient

I dedicate time and space for opinions, deepening and discussions.

Methodisch

Methodical

I lead through the mediation, provide structure and also handle unforeseen situations.

Interessiert (1)

Interested

I get to the bottom of things during the mediation and help to find value-adding solutions.

Sven-Jan Neuhaus: "As a mediator, I help conflicting parties to gain clarity about their alternatives and possible solutions, so that they can make a well-founded and future-oriented decision." Nice to meet you Quality Mediation Sven-Jan Neuhaus svenjanneuhaus.de
Behutsam

Cautious

I give emotions the opportunity to come to the surface and meet them with respect and sensitivity.

Neutral

Neutral

I do not judge, my opinion has no influence on the outcome of the mediation.

Courageous

I face barriers and outbreaks calmly and fearlessly and continue on the path of mediation.

What is the offering of Quality Mediation?


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Services Quality Mediation Sven-Jan Neuhaus MEDIATOR Hosting a quality mediation as a mediator. The setup can be customized. It is focussed on the participants working through a conflict, defining their interests and finding possible solutions. Mediation usually leads to an agreement, but the main goal is that the parties involved can make an informed decision. We will clarify dates, times and organizational aspects in advance in the information meeting. CO-MEDIATOR In complex cases, co-mediation is a good option to significantly increase the mediation's chances of success. Quality mediation in co-mediation is useful, for example, if more than two parties are involved Technical expertise is helpful in understanding the facts in depth Legal assessment is required You are welcome to ask about co-mediation. In the information briefing, we go through the possible options. NEGOTIATOR There are situations where bringing in outside help will lead to a better outcome. Especially when emotional aspects or a lack of focus prevent you from achieving the best result. We will clarify whether and how we can help in the information session. PROCESS CONSULTANT Make use of experience and expertise. Let us accompany and advise you in a mediation or negotiation. Utilize the opportunity for an honest sparring partner, for additional competence to improve your position and for a second conscience. We will critically question and encourage you in challenging situations. Let's discuss the possibilities in an information meeting.

Which further information about Quality Mediation is available?

GERMAN OR ENGLISH Quality mediation can be carried out in both languages. PERSONAL AND DIGITAL Quality mediation uses modern media and means of communication as well as classic moderation. Suitable for the participants, the situation and the topic. CONTRACT AND TRUST Quality mediation is based on a mediation contract, which is concluded with the parties after the informational alignment and before the mediation. MUNICH AND WORLDWIDE Quality mediation offers the possibility of coming to the parties, using digital communication or creating a suitable framework. You will find Quality Mediation in the north of Munich, but nothing stands in the way of worldwide deployment. HOURLY RATE OR FIXED PRICE Quality mediation enables various billing models. Arrange your first information

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+49 (0)177 2674334

sn@svenjanneuhaus.de

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In 85411 Hohenkammer

in the Munich area

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Copyright: Sven-Jan Neuhaus, Quality Mediation 2023